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STYLE FAQ

Do you have a specific collection for baby, gym or travel bags? 

No. All our bags are designed to be multi purpose so you can use them for anything! We've won awards for our bags across multiple categories from Best Gym Bag to Best Baby Bag

Do all your bags feature the same tech? 

Yes! All our bags feature: water resistant, wipeable linings + breathable sections + bottom pull-out pocket with anti smell technology + an upright, spill proof bottle holder.

Which ones are suitable for laptops? 

You can see our laptop friendly styles here 

What can I fit in the bags? 

Our bags are designed to carry a lot. Check out the reviews of other customers here or ask them a question about what they carry in theirs! Our bags can carry: a change of shoes / pack of nappies / Tupperware + a change of clothes + a few small make up/toiletry bags + handbag essentials + a sports / baby bottle + a baby mat. Some styles also fit a laptop (shop them here)

Which are your best-sellers? 

Our iconic Sophia Tote and Charli Backpack are always selling out. Shop our best-sellers here

My favourite one is out of stock :( What do I do? 

We restock most items within a few weeks! Sign up to our newsletter to find out when they're back in, or email us at info@shopfactandfiction.com and we'll let you know when they're available.  You can also see if we have the style you want available to pre-order! 

What is a Pre Order? 

Our most popular styles sell out very quickly, especially our Charli Backpacks. Due to customer demand, we opened a Pre Order system where you can secure your bag before the stock arrives. We take payment at the point of purchase and your bag will delivered once the stock arrives  (please see specific products for exact date info). Our normal return and refund policy still applies, so if you want to exchange or return the bag when it arrives, you can! See our returns policy here 

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